Asper’s clients include Supreme Federal Court, National Council of Justice, Ministry of Health, Bradesco Bank, Icatu Insurance, and Petrobras, to name a few. The company serves four of the 10 largest Brazilian companies. They are supported by a team of certified professionals and local offices in São Paulo, Brasília, Rio de Janeiro, and Florianópolis. The company’s dedicated SOC and NOC structures serve many important clients in Brazil, such as JBS—one of the worldwide leaders in food and animal protein with over 250,000 staff members. “We believe in close cooperation as a solid way to generate sustainable projects,” says Arthur Gonçalves, the CEO of Asper.
Specializing in serving large and complex organizations, Asper focuses on collaborating with and among its clients to make meaningful change rather than just delivering products. “In our perspective, Brazilian IT market is going through its most promising phase. Our clients and leads—big public and private companies—are facing unprecedent challenges,” states Gonçalves. What he is referring to is the impact that the global pandemic had on pressing digital channels to the limit, both in terms of technology and IT staff. As a result, the home office became a common practice, escalating cybersecurity issues and requiring deep changes in management; most commercial and operations teams had to adapt their processes to embrace a new way of doing things, and that was also done with technology. IT strategy quickly became the company’s business strategy. Moreover, those large companies still have their legacy issues to deal with.
Asper’s method has consistently proven to generate successful cases. Banco Original, a complete digital bank with over 5 million clients in Brazil, is a very recent example. The company worked with Banco Original to build a full customer experience/employee experience (CX/EX) observability project. As a result, all client's actions and behaviour are delivered to operations/ business teams in real-time, enabling unique customer support and timely feedback to business managers. The case has been publicized in events and shared by the Gartner-leader global vendor as a remarkable case.
What differentiates Asper is that the company adapts consistent frameworks to its client’s needs. As Gonçalves states, “Close cooperation and bespoke approach are the core of our implementation strategy.” With a resultbased management orientation, Asper combines dedicated professionals with specialized teams, delivering a highly customized implementation based on reliable and acknowledged methodologies. “We dedicate a lot of effort in sharing knowledge with our customers, discussing alternatives, connecting technical staff from vendors and even among our client’s tech teams whenever possible,” informs Gonçalves. For the future, Asper plans to further its positioning as an all-round IT integrator, SOC, and NOC specialist, with a distinctive DNA of cooperation and partnership, providing cutting-edge solutions and managed services to large organizations.